Refund and Cancellation Policy

Overview

Biblical Heralds operates as a ministry-focused service supported by voluntary donations. This policy explains our approach to refunds and cancellations while maintaining our commitment to financial transparency and donor care.

Nature of Donations

Voluntary Support

All payments to Biblical Heralds are considered voluntary donations to support:

• Development and maintenance of biblical study tools
• Ongoing operational costs (hosting, APIs, development)
• Ministry outreach and biblical literacy initiatives
• Surplus donations to partner ministries

One-Time vs. Recurring Donations

• One-Time Donations: Single contributions to support our mission
• Recurring Donations: Monthly support (can be cancelled at any time)
• Engagement Tiers: All tiers can be changed or cancelled without penalty

Refund Policy

General Policy

As donations support ongoing ministry operations, refunds are generally not provided. However, we will consider refund requests in these circumstances:

Eligible for Refund

1. Technical Errors
   • Duplicate charges due to system errors
   • Incorrect amount charged due to technical malfunction
   • Payment processing errors
2. Fraudulent Activity
   • Unauthorized use of payment method
   • Identity theft or fraud
   • Payments made without account holder's knowledge
3. Service Issues
   • Significant service outages affecting your ability to use Biblical Heralds
   • Major feature failures that prevent intended use
   • Data loss due to our technical errors
4. Compassionate Circumstances
   • Financial hardship due to unexpected circumstances
   • Serious illness or family emergency
   • Other compelling personal situations (reviewed case-by-case)

Not Eligible for Refund

• Change of mind about supporting the ministry
• Disagreement with biblical interpretations or content
• Switching to different engagement tiers
• Normal service variations or minor technical issues
• Donations made more than 60 days ago (except fraud)

Refund Process

How to Request a Refund

1. Contact Us: Email contact@seekconnect.ai with "Refund Request" in subject line
2. Provide Information:
   • Your name and email address
   • Date and amount of donation
   • Reason for refund request
   • Supporting documentation (if applicable)
3. Review Process:
   • We will respond within 3 business days
   • Investigation may take up to 7 business days
   • Decision will be communicated via email

Refund Timeline

• Approved Refunds: Processed within 5-10 business days
• Credit Card Refunds: May take 3-5 additional days to appear on statement
• Bank Transfer Refunds: May take 5-7 business days

Cancellation Policy

Recurring Donations

• Immediate Cancellation: Can be cancelled at any time
• No Penalties: No fees or penalties for cancellation
• Effective Date: Cancellation takes effect at the end of current billing period
• How to Cancel: Email us or update preferences in your account

Engagement Tier Changes

• Flexible Changes: Switch between Passive, Participant, Productive, Partner at any time
• No Commitment: No long-term contracts or commitments required
• Immediate Effect: Tier changes take effect immediately

Account Cancellation

• Full Account Deletion: Request deletion of your account and all associated data
• Partial Cancellation: Stop donations but keep account for service access
• Data Retention: See our Privacy Policy for data retention details

Special Circumstances

Financial Hardship

We understand that financial circumstances can change. If you're experiencing hardship:

• Contact us to discuss your situation
• We may offer extended refund consideration
• We can help you adjust to a lower engagement tier
• Your access to Biblical Heralds will not be affected

Service Modifications

If we make significant changes to our service:

• We will provide 30 days advance notice
• Donors may request refunds for future commitments
• We will work with supporters to address concerns

Ministry Closure

In the unlikely event Biblical Heralds ceases operations:

• All unused recurring donations will be refunded
• Supporters will be notified at least 60 days in advance
• Remaining funds will be donated to similar biblical literacy ministries

Contact Information

For refund requests, cancellations, or questions about this policy:

Email: contact@seekconnect.ai
Subject Line: "Refund Request" or "Cancellation Request"
Response Time: Within 3 business days